Service
Inbound & Outbound CX Outsourcing
A single team managing the entire customer journey — from first contact to retention and win-back — across every channel your customers actually use.
What's included
- ✓Onboarding & activation support
- ✓Proactive retention outreach
- ✓Win-back & re-engagement campaigns
- ✓Customer journey mapping
- ✓Cross-channel handoffs
- ✓Video and AI chatbot support options
Built for
SaaSOnline SubscriptionsFinancial ServicesGaming
These are the industries we most often deploy this service for — it isn't exclusive to them.
Why teams choose this service
Deployed as a standalone service or bundled into a full outsourced CX operation.
- ✓Live in as little as 2 weeks
- ✓Dedicated account manager
- ✓Scales up or down with demand
The Problem
Sound familiar?
Response Times Slipping
As ticket volume grows, response and resolution times quietly start to slide.
Churn From Off-Hours Gaps
Customers leave after slow support, or no support at all outside business hours.
Inconsistent Quality
Quality varies from agent to agent when there's no consistent QA process behind it.
Costs Outpacing Revenue
Support costs climb faster than the revenue growth that's supposed to justify them.
AI and human agents, working the same queue
How We WorkFast, 24/7, multi-channel support that protects retention: AI handles deflection and routing so common questions resolve instantly, while complex cases reach the right person fast.- ✓AI chatbots deflect repetitive FAQs and after-hours questions before they ever reach an agent
- ✓AI ticket routing classifies and assigns by topic, priority, and language in milliseconds
- ✓Trained human agents own every complex, sensitive, or high-value interaction
- ✓AI quality monitoring reviews every interaction, not a small manual sample
Integrations
We work inside your stack
No rip-and-replace. We operate in the tools your team already uses.
ZendeskIntercomFreshdeskHubSpot ServiceGorgiasHelp ScoutSalesforceGenesys
Built to Be Measured
Commitments, not just promises
- ✓Published SLAs — for first-response and resolution time, agreed up front.
- ✓Time-Zone Coverage — across US, UK, EU, and APAC hours.
- ✓Multilingual Agent Options— so language isn't the reason a customer waits.
- ✓No Rip-and-Replace — we work inside the stack you already have.